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FAQs about our Donation Centres

FAQs about our Stores

   
 

Why should I donate to Goodwill?
Goodwill has a long history and proven track record in effectively enabling people to become self-sufficient. The revenue from our stores funds our employment initiatives. We collect, sort and process your surplus goods, finding uses for almost everything we get. Goodwill shoppers can buy great stuff at a great price. And by reusing these goods we all benefit from reduced waste.

What donations do you like to receive?
Goodwill accepts new and gently used items that are clean and in saleable condition, including:

  • Clothing, shoes, boots, belts, purses, jewellery, hats, gloves, mittens, scarves
  • Jewelry
  • Hats, gloves, mittens, scarves
  • Books, records, CDs, video tapes, games, toys equipment
  • Games, toys, sports equipment
  • Housewares - dishes, glassware, kitchen utensils, pots, pans, lamps
  • Collectibles, antiques, camera, knickknacks, giftware
  • Fabrics, textiles - linens, towels, curtains, blankets, area rugs
  • Electrical or battery operated (in working order that are not older than 10-15 years) – Digital equipment, MP3s, TVs, stereos, radios, VCRs, DVD players, computers (Pentium & above), small appliances, vacuum cleaners, musical instruments, tools, power tools
  • Home Furnishings - dressers, tables, chairs, sofas, bed frames, desks, file cabinets, bookshelves, paintings, mirrors, clean mattresses and box springs

What do you do with the donations you receive?
Goodwill takes new and gently used items, sorts and resells them in our network of retail stores and community outlets throughout the Greater Toronto Area, Central and Eastern Ontario.

Will you pick up my donations at home?
We no longer pick up goods from homes. When you do see Goodwill trucks in your neighborhood they are delivering and picking up donated goods to our area stores or are on special donation drives.

Where do I take my stuff?
We would appreciate it if you would take your donations to any one of Goodwill’s Retail Stores or Donation Centres. We have many donation sites throughout Greater Toronto, Central and Eastern Ontario. Use the "Find a Donation Centre" search locator to find the nearest community store and donation centre in your community.

Can I drop off my old appliances or furniture?
We resell the majority of the goods donated; however, we are forced to take some dirty and broken materials to the landfill. Before you donate, we ask you to keep in mind, “If you would give it to a friend, give it to Goodwill.” Please help us minimize our disposal fees by donating only items that are in good and saleable condition. Some of our Goodwill Community Store locations and some of our Goodwill Donation Centres may be able to accept large furniture and applicances that are in clean, working condition and is no less than 10-15 years old. Please contact your nearest Goodwill store or donation centre to find out more information.

What happens if I donate a coat and by mistake leave my favourite watch in one of the pockets?
We receive millions of items a year. When an item is donated by mistake, we make every effort to find it; however, we process the donations so quickly that it’s often impossible to find a specific item once it enters the processing cycle.

Since the donations are free, why can’t you give clothing for free to people in need?
There are two answers to this question:

First the donations are not free. Goodwill has a cost in:
a) staffing all our Donation Centres for 7 days per week
b) a fleet of trucks to move the materials
c) personnel required at the stores to process, price and sell the merchandise.

Second, since its inception one hundred years ago, Goodwill’s philosophy has been based on enabling people to support themselves. Our pricing is such that most people, even the most disadvantaged, can afford to pay for the goods they need in our stores. The revenue generated go directly into our programs and initiatives that assist people facing barriers to employment get and keep a job.


 

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