Goodwill Industries of Greater Toronto, Central and Eastern
Ontario (“Goodwill”) is committed to providing courteous and
inclusive services in a manner that respects the dignity and
independence of persons with disabilities and promotes the
principles of integration and equal opportunity.

Assistive devices: Staff members are familiar with various assistive
devices that may be used by customers with disabilities while accessing our goods or services.

Communication: We communicate with people with disabilities in ways that take into account their disability.

Service animals: We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Notice of temporary disruption: In the event of a planned or unexpected
disruption to services or facilities for customers with disabilities, Goodwill will notify customers promptly with an announcement within the stores.

A notice will also be posted on our website: www.goodwill.on.ca.

Training for staff: Goodwill will provide training to all employed staff
members who work in the customer service field.

Feedback process:
Customers who wish to provide feedback on the way Goodwill provides goods and services to people with disabilities can:
1. Email customer service at info@goodwill.on.ca
2. Call customer service at 416-362-4711

All feedback will be directed to the Main Office of Goodwill. Customers can expect to hear back in 5 business days. Feedback will be addressed according to our organization’s regular complaint management procedures.

Modifications to this or other policies:
Any policy of Goodwill that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.